DRAGONFLY

DRAGONFLY
1.1. Personal Data We Collect
1.1.1. We collect various types of personal data to provide our services effectively. This includes:
1.1.2. Contact information (names, email addresses, phone numbers)
1.1.3 Travel preferences
1.1.4. Passport details
1.1.5. Payment information
1.1.6. Health-related information (if relevant for travel arrangements)
1.1.7. Geolocation data (for trip planning)
1.2. How We Use Your Data
1.2.1. We use your personal data for the following purposes:
1.2.2. Booking and managing travel arrangements,
1.2.3. Communicating with you and our Suppliers about your bookings,
1.2.4. Providing customer support
1.2.5. Complying with legal obligations
1.2.6. Improving our services.
1.3. Legal Basis for Processing
1.3.1. Our legal basis for processing your data includes:
1.3.2. Contractual necessity (to fulfil travel bookings)
1.3.3. Compliance with legal obligations
1.3.4. Your consent (where applicable)
1.4. Data Sharing
1.4.1. We may share your data with:
1.4.2. Airlines, hotels, and other travel service providers
1.4.3. Payment processors
1.4.4. Government authorities (for immigration and security purposes)
1.4.5. Our trusted partners (only when necessary for travel arrangements)
1.5. Data Security
1.5.1. We implement appropriate technical and organizational measures to protect your data. This includes encryption, access controls, and regular security assessments.
1.6. Your Rights
1.6.1. You have the right to:
1.6.2. Access your personal data
1.6.3. Correct inaccuracies
1.6.4. Request deletion (subject to legal requirements)
1.6.5. Object to processing
1.6.6. Withdraw consent (where applicable)
1.7. Cookies and Tracking
1.7.1. Our website uses cookies for analytics and personalised content. You can manage cookie preferences in your browser settings.
1.8. International Transfers
Some of our service providers may be located outside the EU or South Africa. We ensure that adequate safeguards are in place for data transfers.
1.9. Retention Period
We retain your data as long as necessary for the purposes outlined in this policy or as required by law.
1.10. Contact Us
1.10.1. If you have any questions or concerns about your data, please contact our Data Protection Officer at info@dragonfly.co.za
1.11. The Client, Participants and their Agent(s) hereby irrevocably warrants that:
1.11.1. they consent to the use, storage and retention of their personal information (including that of any minor Participant(s) or attendees, and any Special Personal Information as defined in the Protection of Personal Information Act) provided to Dragonfly and that such information is up to date true and correct,
1.11.2. they are competent to consent hereto in respect of minors and undertake to inform Dragonfly immediately of any changes to any personal information or circumstances which have a bearing on this Agreement;
1.11.3. they understand that Dragonfly and/or their Supplier (“the Indemnified Parties”) will not divulge any personal information to a third party (other than as disclosed herein) unless required by law, and furthermore, they hereby consent to the Indemnified Parties sharing their personal information with third parties to comply with the legal, accounting and financial requirements of the Indemnified Parties and/or to deliver services, news and marketing material or Extra’s to the Client, Participants or their Agent;
1.11.4. they agree and understand that where the Indemnified Parties provided third parties with their personal information or special personal information such as health or biometric information, amongst others, they do so in the discharge of their duties under this agreement or for the proper treatment or care and/or hospitality of the Client, Participants (including minors)/Agents. The Indemnified Parties do not have control over the management and utilisation of that information. The Client, Participants (including minors)/Agents accordingly indemnifies and holds harmless the Indemnified Parties and its officers, staff and representatives against any Claims of whatsoever nature (including penalties and/or fines and legal costs on the scale of attorney and own client) suffered by the Indemnified Parties, any Participant/Agent/their attendees as a result of a breach by the Participants/Agent/their attendees of their warranties under the agreements.
1.11.5. they will ensure that the terms of the agreements are brought to the attention of each Participant, their Agent or attendees,
1.11.6. they hereby agree to the transfer/storage of their personal information cross-border if required and accept that Dragonfly will endeavour that the same level of protection is afforded to such information as that processed in South Africa.
Contact Details
In the event that you need to contact Provider for purposes related to these Website Terms, please use the following:
DRAGONFLY AFRICA (PTY) LTD, 2016/012284/07
THE OVAL CENTURION PORTION GROUND F
SLOANE STREET
BRYANSTON
GAUTENG
2191
Telephone: +27 (0) 11 219 5600
Email: info@dragonfly.co.za
Version: 24 September 2024.

Tel: +27 (0) 21 658 6800
info@greenroute.co.za

Tel: +27 (0) 11 219 5600
Emergency: +27 (0) 82 781 7620
info@dragonfly.co.za