How Dragonfly Africa collects, uses and protects your personal information.
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How Dragonfly Africa collects, uses and protects your personal information.
This Privacy Policy explains how Dragonfly Africa (Pty) Ltd (“Dragonfly Africa”, “we”, “us” or “our”) collects, uses, shares and protects your personal information when you visit our website, complete a form or otherwise engage with us. We are committed to protecting your privacy and handling your information responsibly and lawfully.
Dragonfly Africa is a destination management company based in South Africa and forms part of a group that includes Green Route Africa. When you enquire with us, your information may be shared within the group so that your request can be handled by the right team. This policy applies to Dragonfly Africa and, where relevant, to that group relationship.
We process personal information in line with the Protection of Personal Information Act, 2013 (POPIA) in South Africa and, where it applies to you, the EU General Data Protection Regulation (GDPR) and the UK GDPR.
The responsible party (data controller) is:
Our Information Officer, Natalie Geldenhuys, appointed under POPIA, can be contacted at info@dragonfly.co.za for any questions about this policy or your personal information.
When you complete our contact or request-a-quote forms, or correspond with us, we may collect your name and surname, contact details (such as email address and telephone number), company or organisation, the type of travel you are interested in, preferred travel dates, preferred destinations, number of travellers, indicative budget, and any other details you choose to share in your message.
When you visit our website we may automatically collect technical information such as your IP address, browser type, device information, pages viewed and how you interact with the site. We collect this using cookies and similar technologies (see section 6).
We use your personal information to:
We process your personal information where: you have given consent; it is necessary to take steps at your request before entering into, or to perform, a contract; it is necessary for our legitimate interests in operating and promoting our business, balanced against your rights; or it is necessary to comply with a legal obligation. Under POPIA we process information in line with its lawful processing conditions, and under the GDPR and UK GDPR on the equivalent lawful bases.
Our website uses cookies and similar technologies. Essential cookies are needed for the site to function. We also use analytics cookies, such as Google Analytics, to understand how visitors use our site so that we can improve it. You can manage or disable cookies through your browser settings, though some parts of the site may not work as intended if you do. Confirm the specific analytics and marketing tools in use (for example Google Analytics or Meta Pixel) so they can be listed here.
We do not sell your personal information. We may share it with:
Because we operate across multiple African countries and work with international agencies and suppliers, your personal information may be transferred to, and processed in, countries outside your own, including outside South Africa or the European Economic Area. Where we do so, we take reasonable steps to ensure your information is protected in line with this policy and applicable law.
We will only send you marketing communications, such as newsletters or updates, where you have opted in to receive them. You can withdraw your consent and unsubscribe at any time using the link in our emails or by contacting us. Opting out of marketing does not affect communications we need to send you in relation to an active enquiry or programme.
We keep your personal information for as long as it is needed for the purposes described in this policy, including for the duration of our relationship with you. After that, we retain it only for as long as necessary to meet our legal, accounting and tax obligations, typically for a period of around five years, after which it is securely deleted or anonymised.
We take appropriate technical and organisational measures to protect your personal information against loss, misuse, and unauthorised access, disclosure or alteration. While we work to safeguard your information, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
Subject to applicable law, you have the right to:
To exercise any of these rights, please contact our Information Officer, Natalie Geldenhuys, at info@dragonfly.co.za. If you are not satisfied with how we handle your information, you may lodge a complaint with the Information Regulator (South Africa) or, if the GDPR or UK GDPR applies to you, your local data protection supervisory authority.
Our website and services are directed at travel professionals and adult travellers and are not intended for children. We do not knowingly collect personal information from children without appropriate consent.
We may update this Privacy Policy from time to time. The latest version will always be published on this page with the date it was last updated.
If you have any questions about this Privacy Policy or how we handle your personal information, please contact us at info@dragonfly.co.za or our Information Officer, Natalie Geldenhuys, at info@dragonfly.co.za.
